ALGARVE MANTA

GENERAL BOOKING TERMS AND CONDITIONS

By making a reservation at a property managed by Algarve Manta, guests acknowledge that they have read, understood and accepted these General Terms and Conditions and agree to comply with the property's rules throughout their stay.

These conditions apply to reservations made directly through Algarve Manta, its website or its own booking channels. Reservations made through external platforms, such as Booking.com, Airbnb or others, are also subject to the specific conditions presented and accepted at the time of booking.

1. BOOKINGS AND PAYMENTS

1.1. All bookings are subject to property availability and the payment conditions presented at the time of booking.

1.2. Guests are responsible for the accuracy and truthfulness of all information provided during the booking and check-in processes.

1.3. Payments must be made within the deadlines stated in the booking confirmation.

1.4. Keys or access instructions will only be provided once full payment of the reservation has been confirmed, the security deposit has been pre-authorised and all mandatory check-in procedures have been completed.

1.5. Only guests who have been properly identified and included in the reservation may stay at the property, subject to its maximum authorised occupancy.

2. CANCELLATION POLICY

All cancellation requests must be submitted in writing by email.

In the event of cancellation, the following conditions apply:

• More than 8 weeks before check-in: a cancellation fee equivalent to 3% of the total rental amount will apply.

• Between 4 and 8 weeks before check-in: a cancellation fee equivalent to 50% of the prepaid rental amount will apply.

• Less than 4 weeks before check-in: a cancellation fee equivalent to 100% of the prepaid rental amount will apply.

• No-show: guests will forfeit 100% of the prepaid rental amount.

Any applicable refunds will be processed after deduction of the relevant cancellation fees.

Reservations made under non-refundable rates or special conditions are subject to the cancellation policy presented and accepted at the time of booking.

In the event of early departure, no refund will be issued for unused nights, without prejudice to any applicable statutory rights.

We recommend taking out travel insurance covering cancellations and interruptions to your stay.

3. CHECK-IN

Check-in is available from 4:00 PM.

Check-in during peak periods

During periods of particularly high demand, especially on the last weekend of July and the first three weekends of August, there may be slight delays in check-in, and the property may become available after 4:00 PM.

This is due to the high number of arrivals and departures on the same day and the need to ensure that all properties are thoroughly cleaned, prepared and inspected before welcoming new guests.

Algarve Manta will make every effort to minimise delays and make the accommodation available as soon as possible.

We thank our guests in advance for their understanding and cooperation.

Mandatory check-in requirements

Keys or access instructions will only be provided after:

• Full payment of the reservation;

• Completion of the security deposit pre-authorisation;

• Completion of online check-in for all guests;

• Provision of all legally required identification details;

• Acceptance of these General Terms and Conditions.

Arrivals outside normal hours

When in-person assistance is required, the following additional charges may apply:

• Check-in between 7:00 PM and 9:00 PM: €25;

• Check-in between 9:00 PM and 8:00 AM: €50.

For properties offering self-check-in, access instructions will be sent once all mandatory procedures have been completed.

Early check-in requests are subject to availability and prior confirmation and may incur an additional charge of €20.

Any delays in making the accommodation available that are attributable to Algarve Manta will not be considered late arrivals for the purpose of additional charges.

4. CHECK-OUT

Check-out must be completed by 11:00 AM.

Check-in and check-out times are essential to allow sufficient time for cleaning, maintenance and preparation of the accommodation for the next guests.

Remaining at the property after 11:00 AM without prior authorisation will result in a €50 charge.

Late check-out requests are subject to availability and prior confirmation and may incur an additional charge of up to €50.

Mandatory check-out rules

On departure, guests must:

• Remove all household and bathroom waste and dispose of it in the appropriate bins;

• Leave all dishes washed and properly put away;

• Remove barbecue ashes, where applicable and when safe to do so;

• Ensure that parasols and awnings are properly closed;

• Switch off electrical appliances and air conditioning;

• Ensure that all doors and windows are securely closed;

• Leave the keys in the location specified in the check-out instructions.

If the accommodation is left with rubbish, unwashed dishes, or parasols and awnings left open, a €50 charge will apply in accordance with the booking conditions.

Standard final cleaning does not cover excessive dirt, improper use or situations requiring additional deep cleaning or sanitisation.

5. SECURITY DEPOSIT

A mandatory security deposit of between €200 and €500 per booking is required, depending on the property.

The deposit is arranged through a pre-authorisation on a bank card up to 72 hours before check-in.

This pre-authorisation serves as security against possible damage or additional expenses attributable to guests and does not necessarily constitute an actual charge.

Access instructions will not be provided unless the security deposit pre-authorisation has been completed.

The pre-authorisation is normally released automatically in the days following check-out, depending on the processing times of the bank and card issuer.

The security deposit may be used, in full or in part, to cover:

• Damage to the property, furniture or equipment;

• Lost or damaged keys;

• Additional cleaning or sanitisation costs;

• Damage to bed linen and towels;

• Breaches of the property rules;

• Unauthorised occupancy after check-out time;

• Additional expenses legally chargeable to guests.

Where applicable, any charges will be accompanied by an explanation of the reasons and amounts involved.

If the damage exceeds the security deposit, guests may be required to pay the difference, in accordance with the law.

6. PETS

Pets are not permitted in the accommodation unless expressly authorised in advance by Algarve Manta, without prejudice to exceptions required by law.

If unauthorised animals or evidence of their presence are found, additional cleaning and sanitisation costs of up to €200 will be charged where justified.

7. PROPERTY RULES

Guests agree to use the accommodation responsibly and to respect the facilities, equipment, other residents and condominium rules, where applicable.

During the stay:

• All equipment must be used for its intended purpose;

• Furniture must not be rearranged or moved to other rooms or outdoor areas;

• Items belonging to the property must not be removed;

• Doors and windows must be kept closed when the property is unoccupied;

• Electrical appliances and air conditioning must be switched off when not needed;

• Parties or events are not permitted without express authorisation;

• Legal quiet hours and neighbourhood rules must be respected;

• Any damage, malfunction or unusual situation must be reported immediately to Algarve Manta.

The accommodation is provided clean and ready for guests' arrival.

Cleaning services during the stay are not included unless expressly stated or booked in advance.

Guests will be responsible for any damage legally attributable to them.

8. BED LINEN AND TOWELS

Bed linen, towels and other textiles provided are intended exclusively for use within the accommodation.

The following are strictly prohibited:

• Taking bed linen or towels outside the property;

• Using bathroom towels at the pool or beach;

• Using bed linen or towels to remove makeup;

• Using towels to clean shoes, floors, kitchen surfaces or other objects;

• Causing permanent stains, tears, burns or other damage.

If these items are irreversibly damaged or can no longer be used, the following replacement charges may apply per item:

Item	Charge
Bath towel	€8
Hand towel	€6
Bath mat	€5
Bed sheet	€10

These amounts may be deducted from the security deposit when the damage is attributable to the guest.

Normal wear and tear will not result in any charges.

9. NO-SMOKING POLICY

Smoking is strictly prohibited inside all properties.

Smoking is only permitted in authorised outdoor areas, such as balconies, terraces or patios.

Cigarette ends must be properly extinguished and disposed of in suitable containers.

If persistent tobacco odours, ashes, burns or other evidence of smoking are found indoors, the necessary cleaning, sanitisation or repair costs may be charged.

10. MAXIMUM OCCUPANCY

Each property has a maximum occupancy limit, as indicated in its description and booking confirmation.

This limit must be strictly respected.

All guests, including children, must be declared in the reservation.

Unregistered persons may not stay overnight or remain at the property without prior authorisation from Algarve Manta.

If unauthorised persons are found, a charge of €100 per person per day will apply where contractually provided for and legally enforceable, without prejudice to the possibility of terminating the stay in accordance with the law.

11. KEYS AND PROPERTY ACCESS

Guests are responsible for the proper use and safekeeping of keys and access codes.

For security reasons, keys and access codes must not be given or disclosed to anyone not included in the reservation.

If guests lose their keys, leave them inside the property or require a staff member to attend due to an access issue attributable to them, the following assistance charges will apply:

Weekdays

Time	Charge
9:30 AM – 6:00 PM	€15
6:00 PM – 11:00 PM	€50
11:00 PM – 9:30 AM	€80

Weekends and public holidays

Time	Charge
Until 8:00 PM	€50
After 8:00 PM	€100

If a technician or locksmith is required to open the door or replace a lock, the associated costs will be payable by the guest when the situation is attributable to them.

Important note: With certain locks, leaving a key inserted on the inside may prevent the door from being opened from outside, even with a spare key.

12. ELECTRIC VEHICLE CHARGING

Charging electric or plug-in hybrid vehicles using the property's electrical sockets or shared electrical installations is strictly prohibited unless expressly authorised in advance and suitable equipment is available.

Failure to comply may result in charges for additional electricity consumption, damage or repairs demonstrably associated with improper use.

13. SWIMMING POOLS AND OUTDOOR AREAS

In properties with private swimming pools or access to communal pools, all safety and usage rules must be respected.

• Children must remain under the supervision of a responsible adult;

• Glass objects are not permitted in pool areas;

• Guests must not interfere with filtration or water treatment equipment;

• Condominium regulations and opening hours must be respected;

• Guests must follow all posted or provided safety instructions.

For private pools, periodic maintenance visits may take place during the stay.

Any issues must be reported immediately to Algarve Manta.

14. MALFUNCTIONS, MAINTENANCE AND COMPLAINTS

Any damage, malfunction, equipment failure or situation affecting the accommodation must be reported to Algarve Manta as soon as it is discovered.

Our team will endeavour to assess and resolve the issue as quickly as possible, depending on the nature of the problem and the availability of the necessary technical services.

Where maintenance or repair work is essential during the stay, efforts will be made to minimise inconvenience to guests.

Complaints should preferably be submitted during the stay and in writing, allowing the matter to be verified and, where possible, resolved.

Late reporting may make it more difficult to investigate the circumstances, without affecting any statutory consumer rights.

15. GUEST RESPONSIBILITIES

The person responsible for the booking agrees to inform all other occupants of the rules applicable to the accommodation.

Guests must use the property and its equipment with due care and will be responsible for any loss or damage legally attributable to them.

Algarve Manta is not responsible for personal belongings left unattended, except where liability is established by law.

Guests are advised to keep doors and windows closed whenever they leave the property and not to leave valuables in publicly accessible areas.

16. BOOKING CHANGES

Requests to change dates, guest numbers or other booking conditions are subject to availability and express confirmation by Algarve Manta.

Any price differences will be communicated in advance.

No change will be considered confirmed without written acceptance.

Changes are subject to the conditions of the booked rate and applicable law.

17. PERSONAL DATA PROTECTION

Personal data provided by guests will be processed for booking management, provision of accommodation services, payment processing and compliance with applicable legal obligations.

The collection and processing of personal data will comply with current data protection legislation, particularly the General Data Protection Regulation (GDPR).

Further information on personal data processing is available in Algarve Manta's Privacy Policy.

18. ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS

Completion of a booking implies acceptance of the general and specific conditions presented to the guest before confirmation.

Failure to comply with the rules may result in charges for documented additional expenses or other contractually provided consequences, always in accordance with applicable law.

These conditions do not affect consumers' statutory rights.

ALGARVEMANTA PROPERTY MANAGEMENT, LDA.

Estrada da Manta Rota – Casa Aníbal, Loja B

8900-038 Manta Rota, Portugal

Tax Identification Number: 508 417 295

Website: www.algarvemanta.pt

Email: reservas@algarvemanta.pt