See destinations

General conditions

General conditions

TERMS AND CONDITIONS:

 

By making a booking, the guest confirms that they have read, understood and accepted these General Terms and Conditions.

1. Bookings and payments

The guest is responsible for the truthfulness and accuracy of all information provided at the time of booking and during the check-in process.

The keys will only be handed over, or the property access instructions provided, once the booking has been paid in full and all mandatory procedures have been completed.

Only guests who have been properly identified and included in the booking are permitted to stay at the property.

2. Check-in

Check-in is available from 4:00 p.m.

The following additional charges apply to arrivals outside the standard check-in hours:

  • Check-in between 7:00 p.m. and 9:00 p.m.: €25;

  • Check-in between 9:00 p.m. and 8:00 a.m.: €50.

The keys will only be handed over, or the property access instructions provided, once the following requirements have been completed:

  • Full payment of the booking;

  • Completion of the security deposit procedure;

  • Completion of the online check-in for all guests;

  • Acceptance of these General Terms and Conditions.

3. Check-out

Check-out must be completed by 11:00 a.m.

Should the guest remain at the property after 11:00 a.m., AlgarveManta reserves the right to deduct €50 from the security deposit.

These times are essential to ensure that the property can be properly cleaned and prepared for the next guests.

Should the guest check out before the scheduled departure date, no refund will be issued for any unused nights.

Check-out rules

On the day of departure, the property must be left in the following condition:

  • All household and bathroom waste must be removed;

  • Barbecue ashes must be removed, where applicable;

  • All dishes must be washed and properly put away;

  • All parasols and awnings must be properly closed;

  • All doors and windows must be properly closed;

  • The keys must be left in the location indicated by AlgarveManta.

Should the property be left with rubbish, unwashed dishes or open parasols or awnings, €50 will be deducted from the security deposit.

Please also note that charging any type of electric vehicle at the property is not permitted. Failure to comply with this rule may result in the security deposit being retained.

4. Security deposit

A security deposit of €200 is required and is processed as a pre-authorisation on a bank card up to 72 hours before check-in.

Failure by the guest to complete or accept the security deposit procedure will prevent access to the property and the provision of the check-in instructions.

The pre-authorisation normally expires automatically between three and four days after check-out, depending on the processing times of the guest’s bank.

The security deposit will only be charged, in full or in part, in the event of:

  • Damage to the property or its equipment;

  • Failure to comply with the property rules;

  • Additional cleaning or sanitisation costs;

  • Lost or damaged keys;

  • Remaining at the property after the check-out deadline;

  • The presence of unregistered guests;

  • Any other costs for which the guests are responsible.

5. Pets

Pets are not permitted in the properties unless prior and express authorisation has been granted by AlgarveManta.

Should unauthorised pets or evidence of their presence be found at the property, AlgarveManta reserves the right to deduct €200 from the security deposit to cover additional cleaning and sanitisation costs.

6. Property use rules

The property is cleaned before the guests’ arrival and after their departure. No cleaning service is included during the stay unless arranged in advance.

Guests are entirely responsible for the proper use of all equipment, furniture, household appliances, utensils and other items available at the property.

It is strictly forbidden to rearrange the furniture or move it to other rooms or outdoor areas.

Guests must immediately report any malfunction, damage or unusual situation detected at the property to AlgarveManta.

7. Bed linen and towels

Bed linen and towels are provided exclusively for use inside the property and must be used responsibly.

It is strictly forbidden to:

  • Take bed linen or towels outside the property;

  • Use bath towels at the swimming pool or beach;

  • Use bed linen or towels to remove make-up;

  • Use towels to clean shoes, floors, kitchens or other objects;

  • Cause permanent stains, tears, burns or any other damage.

Whenever these items are damaged, lost, permanently stained or show signs of improper use, the following charges will apply per item:

  • Bath towel: €8;

  • Hand towel: €6;

  • Bath mat: €5;

  • Bed sheet: €10.

The corresponding amounts may be deducted from the security deposit.

8. No-smoking policy

Smoking inside the properties is strictly prohibited.

Smoking is only permitted in outdoor areas, such as balconies, terraces or patios. Cigarette ends must be properly extinguished and disposed of in the rubbish.

Should evidence or odours of tobacco smoke be found inside the property, the relevant additional cleaning and sanitisation costs may be charged.

9. Maximum occupancy

Each house or apartment has a maximum occupancy limit, which must be strictly respected.

The person responsible for the booking must inform AlgarveManta of the total number of people who will be staying at the property.

Only guests who have been identified and registered as part of the booking are permitted to stay at the property.

Should unregistered guests or more people than the permitted occupancy be found at the property, a charge of €100 per additional person, per day will apply, without prejudice to the possibility of the stay being terminated immediately.

10. Keys and property access

Guests are responsible for the proper use and safekeeping of the property keys.

For security reasons, the keys must not be given to anyone who is not included in the booking.

Should a guest lose the keys, leave them inside the property or request that a member of staff attend the property to resolve an access-related issue, the following charges will apply:

Weekdays

  • From 9:30 a.m. to 6:00 p.m.: €15;

  • From 6:00 p.m. to 11:00 p.m.: €50;

  • From 11:00 p.m. to 9:30 a.m.: €80.

Weekends and public holidays

  • Until 8:00 p.m.: €50;

  • After 8:00 p.m.: €100.

Should it be necessary to call a technician or locksmith to open the door or replace the lock, the guest will also be responsible for the associated cost.

Please note: With most locks, if a key is left in the lock on the inside of the door, it may be impossible to open the door from the outside, even with a duplicate key.

11. Requests, maintenance issues and comments

All requests, complaints, maintenance issues or comments relating to the property must be reported immediately to AlgarveManta so that the matter can be assessed and resolved as quickly as possible.

Issues reported only after check-out may no longer be possible to verify, resolve or compensate.

By completing the booking and check-in process, the guest confirms that they have read, understood and accepted these conditions.

 

Algarvemanta Property Management, Lda

Estrada da Manta Rota - Casa Anibal Loja B

8900-038 Manta Rota

508 417 295